Kustomer IQ
by Kustomer / Meta
📖 What is Kustomer IQ?
Kustomer IQ is the artificial intelligence engine embedded in the Kustomer CRM, automating routing, sentiment analysis, and self-service chat workflows.
💡 Why It Matters
Kustomer IQ unifies customer CRM data history with conversational AI chat across messaging apps.
🎯 Workplace Use Cases
- Providing customer support agents with a 360-degree timeline of customer interactions
- Automating self-service chat workflows on WhatsApp and Instagram
- Predicting customer sentiment during support interactions
🚀 How to Use It
Enable Kustomer IQ inside Kustomer CRM dashboard and set up self-service workflows.
✨ Key Features
- Omnichannel timeline CRM integration
- Self-service conversational bot builder
- Automated ticket sentiment scoring
💳 Pricing & Plans
Free Tier: No free tier available.
| Plan | Price | Notes |
|---|---|---|
| Enterprise | $89/user/month |
Includes core Kustomer IQ routing and self-service bots. |
| Ultimate | $139/user/month |
Advanced AI capabilities, custom SLAs. |
✓ Pricing verified as of 2026-03-01